DBA Group - Customer Care Policy/Complaints

 

We at DBA-UM strongly believe that we are in business because of our customers and focusing on the Customer is our first and foremost priority. We certainly realize it is the aftersales service that brings in repeat sales combined with the performance of the vehicle.

Continuing the “Customer First” objective of MAN Truck & Bus AG, we at DBA-UM strive hard to meet the expectations of our customers.

Our team of highly qualified engineers and technicians take care of the customer’s vehicles, assuring the customer that his vehicle is in very capable and dependable hands.

In addition to well-equipped service centers and spare parts facilities at multiple locations in UAE, our mobile service vehicles provide emergency support to our customers all over the country, at a short notice.

Our appointment system provides the customer an option to schedule an appointment which ensures minimum waiting times at service centers and faster turn-around times, improving the vehicle productivity. At DBA-UM we understand that the trucks need to be on the road and working and hence follow a proactive approach whereby the service centers remind the customers for due service of their vehicles and take bookings for service as per customer convenience.

Our engineers are trained to determine problems based on information and concerns reported by the drivers / customers and using technology and support from MAN we are able to find the root cause and resolve the issues permanently.

We very strongly believe that our customers are our partners in progress and improving customer satisfaction is a journey of continuous improvement. However this journey can be more satisfying if our partners / customers are happy and thus we request you to share your feedback or complaints if any to enable us improve your experience and resolve issues. We can assure you that your complaints once registered will be followed up and responded to within a short time span.

Customer First, always!!!

 


MAN Trucks & BusesSanyYaleMAN MarineOthers

PartsServiceSalesInventory/Vehicle Dispatch

Note: You may also raise a complaint by sending an email directly to customer.complaints@utdmotors.com








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